Streetwise Automotive Limited

1. A contract will be binding between Streetwise Automotive and the customer upon the booking of “car service”.

2. If you place an order via the phone or internet you warrant that you are legally capable of entering into a contract of sale and you are at least 18 years old and reside in the UK.

3. Streetwise Automotive will provide details of the cost of each car service and the work required before the work is done. All work and costs, including additional work must be approved by the customer before any work is carried out if at all possible. However there are times when unexpected issues may arise, therefore we reserve the right to fully repair or to stop work on your vehicle, we will make these decisions in what we believe are in the customers best interest.  If the customer supplies parts that we decide are inferior to OE specification, we reserve the right not to fit the supplied part or offer any warranty, we reserve the right to replace the inferior part with an OE spec part in order to complete the repair, at the customers expense. Streetwise Automotive will always endeavour to contact you about this accordingly.

4. If the service or repair cannot be done within 48hrs of an agreed time due to circumstances beyond Streetwise Automotive’s control, we will contact the customer and inform them accordingly – this may sometimes be due to parts not being delivered or the work required may take longer to complete.

5. All additional work is subject to VAT as required by law.

6. Special oils or spark plugs may be required for your vehicle. These will be an additional charge and we will inform you of the costs on the day of your service.

7. All parts used will adhere to the manufacturers service schedule and warranty and will be of “original equipment” (OE) standard – ensuring all warranties are validated.

8. In addition to your Statutory Rights, a Parts and labour  Warranty is provided for a period of 12 months (or within 12,000 miles) of work carried out by Streetwise Automotive. The Warranty covers replacement defective parts only. However this may be subject to change when vehicles have been modified/tuned. Streetwise Automotive will not be held liable for any damage caused as a result of modifying/tuning a vehicle, the liability lies solely with the owner.

9. The Warranty is dependent upon:

9.(a). Streetwise Automotive being given an opportunity to investigate or rectify any faults within a reasonable time frame.

9.(b). The manufacturer’s vehicle operating instructions being followed.

9.(c). Having the vehicle serviced according to the manufacturer’s recommended schedule (at the time or distance specified).

9.(d). Full compliance with Streetwise Automotive’s advisories, warnings and information or any instructions provided by Streetwise Automotive verbally or in writing.

9.(e). The parts or workmanship carried out not being subjected abnormal conditions or unreasonable wear and tear.

10. Once the service has finished, payment will be taken – only upon cleared funds for all work done, will the vehicle be returned to the customer.

11. Streetwise Automotive does not accept any liability for any damage or losses suffered by the Customer from the storage of its vehicle at Streetwise Automotive.

12. The customer has the right to cancel the car service at any time, as long as any of the agreed work to date has been paid for up to the point of cancellation.

13. The insurance cover on any courtesy or replacement vehicle provided by Streetwise Automotive will need to be covered by the customers insurance policy, Streetwise Automotive will inform the customer who will then be required to provide their own insurance. Collection and Delivery times may vary due to unforeseen circumstances – Streetwise Automotive will always endeavour to contact you accordingly.

14. Streetwise Automotive will not be responsible or liable for any unforeseeable losses; losses that were not caused by Streetwise Automotive employees, agents or representatives’ negligence or for any business losses.

This does not affect any claim that the customer may have for death or personal injury. Nothing in this condition will affect the customer’s statutory rights that the works are performed with due skill and care, that the goods supplied are of satisfactory quality and are fit for their purpose and that the products and services correspond with their description.

15. Streetwise Automotive will not be responsible for any loss of valuable items left by the customer and are not connected to the vehicle or damage to such items.

16. Streetwise Automotive will not be liable for any damage or delay in the services provided if the reasons are down to “an act of God”, “industrial action such as strikes”, “government disputes” or factors to be deemed out of control of Streetwise Automotive.

17. Health and Safety laws will apply where applicable when each customers vehicle is serviced.

18. Any complaint regarding or against Streetwise Automotive must be restricted to communications with Streetwise Automotive only, and must be in writing. We will carry out a full investigation and respond within 10 working days. Streetwise Automotive will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with Streetwise Automotive.

19. Streetwise Automotive will endeavour to resolve all disputes amicably and professionally normally within 28 days. If the dispute should take longer, Streetwise Automotive will notify the customer accordingly.

20. Streetwise Automotive will not be liable for any faults if you remove a vehicle from our premises with Advisories on your Invoice or paperwork, you accept full liability related to or including the Advisories noted.

21. Vehicles left in the custody of Streetwise Automotive after completion of work, for more than 3 calendar days are subject to a storage fee of £20.00 per day, unless prior arrangements have been made. If your vehicle is not collected within 10 calendar days, then we reserve the right to have your vehicle recovered and stored in a secure compound at the customers cost, recovery is usually £160 plus £20.00 per day.

22. Streetwise Automotive holds no liability for loss or damage to vehicles when left outside of our premises. There may be occasions where there is no room inside the garage to store your vehicle as work is allocated in a productive basis. We wont always have the opportunity to inform you when moving your vehicle outside but will make best efforts to do so.